Tapo and Kasa Smart Devices Not Working with Google Home: Troubleshooting Guide

This page covers troubleshooting steps for TP-Link Tapo and Kasa smart devices, including cameras, smart plugs, smart bulbs, and switches, that aren’t working with Google Home. It addresses three common scenarios: devices not appearing in Google Home, devices not responding to the app or voice commands, and Tapo camera unavailable in Google Home errors when streaming on Google Nest or Chromecast.

Note: This guide applies only to devices connected via the Tapo or Kasa app. For Matter devices, please see the Matter devices FAQ.

Key Takeaways

• If a Tapo or Kasa device is not appearing in Google Home, try syncing using the voice command "Sync my devices."
• If a device is not responding to Google Home or voice commands, first check whether it responds in the Tapo or Kasa app using mobile data only.
• If the camera stream shows an error on Google Nest or Chromecast, placing the device closer to the router may resolve the issue.
• If issues persist after troubleshooting, contact TP-Link technical support and note the time of the last failed attempt.

Common Tapo and Kasa Google Home Connection Issues

Scenario 1: Get error “No Compatible Devices” or Some Devices Not Showing Up in Google Home APP

Step 1. Check if the devices are available on the Tapo/Kasa app. If not, please re-add them to the Tapo/Kasa app.

Step 2. If your Kasa device added to the Tapo app does not appear in Google Home after linking Tapo to Google, that is normal. Kasa devices will not appear when only the Tapo Skill is linked. To see them, also link your Kasa Skill in the Google Home App.

Step 3. Say the voice command “Sync my devices” to resynchronize your devices with Google Home.

Step 4. Reset your devices following the instructions in the quick installation guide and re-add them to the Tapo/Kasa app. Then re-link the devices to Google Home.

Step 5. If your devices still can’t be added to Google Home, please record the time of your last attempt to sync devices and contact TP-Link technical support.

Scenario 2: Device Not Responding to Google Home Control or Voice Commands

Step 1. Check if the device is able to respond to the Tapo/Kasa app remote control: Turn off Wi-Fi and turn on mobile data, then try turning the device on or off in the Tapo/Kasa app. Please check if the device responds to your actions.

Step 2. Check the signal strength of the TP-Link smart device if it has no response in the Tapo/Kasa app.

Step 3. Then try to improve the network connection if the smart device’s signal is weak following this guide: Tapo Smart Device Keeps Going Offline: How to Fix It | TP-Link.

Step 4. Contact TP-Link technical support if the smart device’s signal is good, and record the time of the last attempt to manage the device with Google Home.

Scenario 3: Camera Stream Error on Google Nest or Chromecast “Oops! Something went wrong with the camera stream”

Step 1. Check whether the live stream loads properly in the Tapo/Kasa app when using mobile data only.

Step 2. Please place your Google Nest/Chromecast closer to your router to improve network connectivity if live video streams well in the Tapo/Kasa app.

Step 3. Please refer to What should I do if I can't view the Tapo&Kasa camera? if you are unable to stream the camera live video in the Tapo/Kasa app.

Step 4. Contact TP-Link technical support and record the time of the last failed stream on Google Nest or Chromecast.

To learn more about each function and configuration, please visit the Download Center to download the manual for your product.