General Questions about Kasa Smart Home Products and Devices

This page answers common questions about Kasa smart home products, including app compatibility, voice assistant support, energy monitoring, scheduling, outdoor use, and connectivity. Whether you are new to Kasa or looking for specifics about your Kasa devices, the answers below cover the most frequently asked topics.

Key Takeaways

• Kasa products are available on Android and iOS. There are no plans to support Windows Phone, Kindle, or Kindle Fire.
• Kasa products integrate with Amazon Alexa and Google Home.
• Multiple phones or tablets can control Kasa devices as long as they are logged into the same Kasa account (TP-Link ID).
• Only Kasa products rated for outdoor use can be used outdoors. Using indoor products outside may void the warranty.
• Current Kasa products support only 2.4 GHz Wi-Fi and do not support ZigBee, Z-Wave, IPv6, or Ethernet.
• Timer and Schedule features work locally on the device and continue to function even when the Internet is down.

Common Questions About Kasa Smart Home Products

Q1: What Device OS Is Kasa App Available On?

Please download and update the latest version of the Kasa app from Google Play or the App Store on an Android/iOS device. Minimum OS requirements may be updated in the future to accommodate new app versions. Check your device’s app store to see current requirements.

Currently, there is no plan to support OS platforms such as Windows Phone, Kindle, or Kindle Fire, and the app is only available on mobile devices, not on computers.

Q2: How Many Smart Home Products Can Be Added And Controlled In The Kasa App?

There is no limitation.

Q3: Can I use Alexa or Google Assistant to set the timer function in the Kasa app?

Yes, for products that have the timer function, Google and Alexa can set that feature.

Q4: Do Kasa products support Samsung SmartThings?

To confirm if the specific Kasa device model is compatible with Samsung SmartThings, check the support status on the SmartThings compatibility pages.

Q5: Can Kasa Products Be Controlled By Multiple Phones Or Tablets?

Yes. However, each device will need to be logged into the same Kasa (TP-Link ID) account.

Q6: Can Kasa Products Monitor Energy Consumption?

All Kasa Lighting products, such as bulbs and strips, support energy consumption monitoring. Select Kasa plugs have support for energy monitoring.

Q7: Do Kasa Products Retain Their Status And Settings When Power Is Lost?

Yes, Kasa products will retain their settings during a power outage. Some products will restore to the last status (on/off) when power is restored.

Q8: Can Kasa Products Be Used Outdoors?

Only products rated for outdoor use, such as the KP400 or KC420WS, can be used outdoors. All other products are rated for indoor use only.

Note: Using an indoor product outside may void the product’s warranty.

Q9: What Voltages Do Kasa Products Support?

Voltage compatibility varies by product and region. Products are only guaranteed to work properly in the region of sale and intended use. As TP-Link does not offer an international warranty, we do not recommend using products outside of the region in which they were sold.

Q10: Do Kasa products need to be in the same room as the Amazon Echo/Google Assistant?

No. Kasa integrates with voice assistants via cloud-to-cloud integration. As long as the two accounts are paired and the devices are online, they can be controlled by the voice assistants anywhere.

Q11: Will The Timer And Schedule Features Work If The Internet Is Down?

Yes, these functions are loaded locally on the device. Even if the internet is lost they will still function.

Note: If the device is turned on/off manually or via the app, the timer will shut down while the Schedule is still running.

Q12: What Kind Of Appliances Can Be Powered On By A Kasa Smart Plug?

Any appliance that is within the plug’s tolerances. We recommend checking a product's datasheet or specifications page to see its individual tolerances.

Note: Remember that when a device is powered on, there is often a spike. We do not recommend using any appliance at its maximum tolerance levels, as this spike can damage the product or pose a safety hazard. For example, Space Heaters often spike above their operating specs when powered on. These devices would not be recommended.

Q13: Do Kasa Products Support Zigbee, Z-Wave, IPv6, Or Ethernet Connections?

No, Kasa products only support 2.4GHz wireless connections.

Q14: Do Kasa Products Support Campus, Hotel, Airport, Shopping Mall, or My Phone’s Wi-Fi Hotspots?

It depends on the type of encryption used. Kasa Products support WEP, WPA/WPA2 encryption. If the encryption used is one of these, then you should have no problem connecting your Kasa product to the 2.4GHz network.

Q15: Does Kasa Product Support Offsetting A Schedule For Sunrise And Sunset?

Support may vary by product and firmware. Make sure your device is fully up to date to see if this feature is available.

Q16: Which Kasa Smart Device Supports The Fade On/Off Speed Feature?

All Kasa products that support dimming are compatible with Fade on/off.

Note: May require a Firmware update.

To learn more about each function and configuration, please visit the Download Center to download the manual for your product.