Why cannot I receive the SMS verification code from Tapo app?
315 Introduction
Currently, the Tapo App supports registering a TP-Link ID with a mobile phone number to manage your Tapo devices. You can use your mobile phone number to retrieve your account password and perform two-factor authentication, etc. However, sometimes you may fail to receive the verification code or encounter other issues. The following are some troubleshooting suggestions.
Requirement
- Download the Tapo App by visiting the Google Play Store, the App Store, or by scanning the QR code.
Troubleshooting
Scenario 1: Unable to Receive SMS Verification Code
Step 1. Verify Phone Number and Country Code: Ensure the correct country/region code is selected and the mobile phone number is entered accurately.
Step 2. Check Mobile Signal: Confirm your phone has a strong signal (at least two bars) and is not in airplane mode. Avoid locations with poor reception, such as elevators or basements.
Step 3. Allow Time for Delivery: Due to potential network congestion, SMS delivery may be delayed. Wait 5-10 minutes before requesting a new code. Avoid repeatedly clicking "Get Verification Code," as this may trigger security measures.
Step 4. Check Spam/Block Lists: Review your phone's spam filter, SMS blocking settings, and any third-party security apps to ensure that SMS messages from Tapo (often from a short number) are not being blocked.
Step 5. Restart Your Phone: Restart your mobile phone and attempt to request the verification code again.
Step 6. Contact Your Mobile Carrier: Contact your mobile service provider to verify that your SMS service is active and that you haven't blocked SMS messages from enterprise service providers or short numbers.
Note: If you have recently ported your number, please wait a day or contact your carrier to confirm whether the SMS service has been restored.
Scenario 2: Invalid or Unsupported Phone Number Message
Step 1. Ensure that you have entered only numbers (such as -, space, brackets), and make sure that after selecting the correct country code, you do not enter "0" or the country code before the number.
Step 2. Do not use network virtual numbers. To ensure account security, Tapo may not currently support the registration of some virtual operator (VoIP) numbers.
Note: If you really can't register with your mobile phone number, we recommend registering with your email address first.
QA
Q1: What should I do if the above troubleshooting doesn't work?
A1: If you are still unable to receive the verification code after following the above suggestions, please contact TP-Link technical support and provide the following information: your country or region, mobile phone number, the version of the Tapo app you are using, your phone model and system version, the troubleshooting steps you have already completed, and the app logs for further analysis.
Bu SSS faydalı mı?
Your feedback helps improve this site.
