Warranty & RMA Policy
TP-Link Singapore
Warranty & RMA Policy
Dear Customers, thank you very much for purchasing TP-Link products. To protect your rights and interests, please read the following Warranty Policy carefully.
1. Limited Warranty
TP-Link Corporation Pte Ltd. provides a limited warranty on all eligible TP-Link products purchased in Singapore from authorized online/offline dealers or retailers. The limited warranty covers failures due to defects in material or quality on devices, antennas, and accessories. Packaging, software products, and technical data are excluded.
Conditions & Scope:
- Applicable strictly to the original purchaser of the product.
- Proof of purchase and a complete product serial number are required for all warranty services.
- Does not apply to refurbished products or products resold by unauthorized resellers.
- TP-Link does not provide refunds under the limited warranty under any conditions.
Replacement Terms:
- Defective units will be replaced with brand-new units. If a brand-new unit is unavailable, a refurbished product may be provided.
- If the defective unit is discontinued, at end-of-life, or out of stock, TP-Link will repair the unit (Robot Vacuum Series) or replace it with product(s) of equivalent value or features.
- Product warranty periods do not renew with replacement units; the original purchase date and warranty period apply.
Exclusions (What is NOT covered):
- Physical damage inflicted by the user.
- Products where the serial number seal has been removed, defaced, or rendered illegible.
- Products purchased from overseas or imported via online/offline resellers.
- *VIGI CCTV Physical Altercation (Paint-over damage)
Applying paint to VIGI cameras can cause critical structural and functional failures. The associated risks include:
| Potential Risks | Description |
|---|---|
| Lens Contamination & Image Degradation | Paint overspray or corrosive materials adhere to the lens, causing blurring, glare, or noise. Certain paints damage anti-reflective coatings, permanently impairing optics. |
| Impaired Thermal Management | Paint layers block vents or reduce housing thermal conductivity, causing overheating. Accelerated chip ageing increases failure rates. |
| Audio Functionality Compromise | Paint ingress into microphone (MIC) or speaker openings obstructs sound, causing muted audio, distortion, or complete failure. |
| Infrared (IR) Night Vision Failure | IR LEDs obscured by paint result in dark, unusable footage in low-light conditions. |
| PIR Motion Detection Disruption | Paint contamination on PIR sensors prevents accurate motion detection, rendering battery devices unresponsive. |
| Housing Corrosion & Structural Damage | Low-quality paints/solvents chemically react with housing materials, causing cracks, brittleness, or deformation, compromising waterproofing and dust resistance. |
2. Warranty Period
The outline below provides a breakdown of our standard warranty provisions categorized by product group.
5-Year Warranty
- Omada Series (Router and Access Point)
- Omada Easy Smart PoE Switch
- Omada Unmanaged PoE Switch
- Omada Unmanaged Gigabit/10G Switch
- Pharos Outdoor CPE
- POE Accessory, SFP+/SFP Module / Cable, Media Converter
- VIGI Insight Cam
- VIGI NVR
- VIGI Solar Panel and accessories
3-Year Warranty
- Archer Routers
- Deco Mesh Routers
- Range Extender / Powerline
- Network Adapters / Network Hubs
- Tapo Smart Plug
- Tapo Indoor Camera Series
- Mercusys Routers, Mesh, Cameras
- Aginet Routers / Mesh
- VIGI EasyCam
2-Year Warranty
- Tapo Outdoor Camera Series
- Tapo Battery Camera Series
- VIGI Solar Panel Internal batteries
18-Month Service Warranty
- Tapo Robot Vacuum (excluding internal battery)
1-Year Warranty
- Smart Light Bulb & Spotlight
- Smart Light Strip
- Smart IoT Hub & Button
- Smart Switches & Dimmers
- Smart Sensor & Doorbell
- Tapo Solar Panel
6-Month Warranty
- All Internal Batteries and Battery Packs
- Tapo Robot Vacuum Internal Battery
3. Warranty Service and Replacement Procedure
We recommend contacting our technical support hotline/email for a preliminary fault analysis before initiating warranty service or replacement with our service partner.
- Consumer Products: support.sg@tp-link.com | Technical Support Hotline: (65) 6284 0493
- Omada Products: support.sg@omadanetworks.com | Technical Support Hotline: (65) 6028 6494
- VIGI Products: support.sg@vigi.com | Technical Support Hotline: (65) 6028 6494
- Mercusys Products: support@mercusys.com | Technical Support Hotline: (65) 6028 6495
For Tapo Robot Vacuum Series (Service only)
Ban Leong Technologies Limited
Address: No.150, Ubi Avenue 4, #04-01, Singapore 408825
Tel: (65) 6512 9250 | Email: support@banleong.com.sg
Hours: Mon–Fri: 9:00 AM – 12:00 PM & 2:00 PM – 5:00 PM (Closed Public Holidays)
For Routers, Networking and Tapo Smart IoT Products
Ban Leong Technologies Limited
Address: No.150, Ubi Avenue 4, #04-01, Singapore 408825
Tel: (65) 6512 9250 | Email: support@banleong.com.sg
Hours: Mon–Fri: 9:00 AM – 12:00 PM & 2:00 PM – 5:00 PM (Closed Public Holidays)
TP-Link Flagship Store Singapore
Address: No. 3, Gateway Drive, #03-33 Westgate, Singapore 608532
Tel: (65) 6209 3680 | Email: westgate-tplink@erainet.com
Hours: Mon–Sun: 11:00 AM – 9:00 PM
* excluding Mercusys, VIGI and Omada Product series
For ISP & Telco Bundled Products / Aginet / Mercusys Products
Products supplied bundled with a Singapore Telco/ISP internet plan. Requires proof of the Internet plan contract start date or router installation date. Only original AC adapters will be accepted for replacement.
Convergent Systems (S) Pte Ltd
Address: No. 9, Ubi Crescent, Singapore 408572
Tel: (65) 6337 0177 | Email: support@convergent.com.sg
Hours: Mon–Fri: 9:30 AM – 6:00 PM (Closed Public Holidays)
4. Appendix & Legal Disclaimers
- Ban Leong Technologies Limited and Convergent Systems (S) Pte Ltd are TP-Link authorized distributors and authorized service partners for all products sold and bundled with local ISPs in Singapore.
- Original purchase receipts must be presented when service is required.
- Warranty services are only valid for products purchased within Singapore's main island.
- Any additional warranty agreements must be backed by a contract signed by TP-Link Corporation Pte Ltd.
- TP-Link Corporation Pte Ltd is only liable for duties stipulated by Singapore law for direct or indirect damages, and shall not be held liable for losses caused by improper configuration/use or third-party accusations.