Frequently Asked Questions About VIGI VMS

Q1: How many VIGI Cameras can the VIGI VMS manage?

A: Currently, the free version of VMS can support the management of up to 256 channels.

For expansion needs, please contact us for customization.

Q2: How many accounts can I create?

A: One super admin account and 50 user accounts.

Q3: What are the supported operating systems for the VIGI VMS system?

A: As of now, VIGI VMS (including VMS Service Manager and VMS PC Client) can only work on Windows: Windows 7, Windows 10, Windows11, Windows Server 2008.

Q4: Can I access the VMS Web Portal on a non-Windows system?

A: Yes, VIGI VMS provides a Web portal that works in browsers without limiting the type of system.

However, it should be noted that for advanced video playback through the web portal, a special web plugin needs to be installed, which can only be installed on Windows.

Q5: What are the browser software version requirements for Web Portal?

A: Google, edge and Firefox are recommended. Best to use the latest browser release

Q6: Do I need a discrete graphics card for the host running VMS Server?

A: Video playback requires a graphics card for decoding.

Generally, the performance of integrated graphics on Intel processors from the 10th generation onwards is good enough for video playback. Installing a discrete graphics card will help improve video decoding performance, and NVIDIA GeForce graphics cards are recommended.

Q7: Could VIGI VMS work with cloud service at the same time?

A: No. After the VIGI device is connected to the VIGI VMS system, it is automatically dropped from the TP-Link cloud. At this time, it is not possible to use the VIGI APP or VIGI Security Manager to manage the device remotely.

Q8: Can VIGI VMS manage third-party ONVIF devices?

A: No, VIGI VMS is designed for the VIGI Solution; it cannot manage third-party devices directly.

However, it is possible to add third-party cameras to the VIGI NVR first, and then indirectly manage the third-party cameras by managing the NVR through the VMS.