What should I do when the ACS registration is not successful and the server distribution configuration is not successful?

Note: This Article Applies to: ACS Server default configuration is available.

Module I. ACS failed to register.

Step 1. Check network connectivity

1. Connectivity to external networks

• Ping 8.8.8.8 to check the connection to external networks

2. Connectivity to ACS Server

• Ping IP address of ACS Server to check the connection to ACS Server

Step 2. Check the configuration of the router

1. Check the configuration of the CWMP

• Enter the CWMP settings page

• Check the ACS URL, ACS Username/Password and Interface used by TR-069 client

• Check to make sure the settings are saved

• When the inform package shows the ‘EventCode = 0 BOOTSTRAP', it means the configuration takes effect.

Step 3. Check the registration interaction process

1. Check whether the Client side sends the Inform package to ACS
2. Check whether the connection with ACS is established
3. Check the registration process for exceptions, including interacting with ACS server exceptions, abnormally disconnected connection, ACS server response exception

NOTE: For the first time, the router relates to ACS Server and sends inform to Server. The type of inform package is 0 BOOTSTRAP. If the router is not the first time to associate with Server, it will also send an inform packet. The type of inform packet may be 1 BOOT, 4 value change, 2 periodic, etc.

4. The router was restarted, and the connection was abnormally disconnected

Step 4. Retest

1. Repeat the test three times, and if all fail, provide the grab data to R&D

Step 5. Comparison test

1. Compare to different versions of the same model
2. Compared with competing products
3. Fetching the registered success process packages

Fail to connect:

Module II. ACS Server failed to distribute configuration.

Step 1. Precondition

1. The router was able to successfully register on ACS Server
2. Mount the success
3. Inform the package to respond

NOTE： The ACS Server initiates the HTTP (TCP) connection to the ACS port (7547) of the router. After the connection is established, it is disconnected (TCP: FIN).

Step 2. Connectivity

1. The server actively connects with the router
2. The router sends the inform package to the Server, and the type of package is 6 connection request

3. Server replies inform response and the connection is established successfully.

Step 3. Whether the process of connection request is abnormal

1. Whether the HTTP GET connection DUT initiated by ACS responds or not
2. The process of connection request is abnormal, and the HTTP response of the DUT reply is abnormal
3. The message interaction information is

ACS sends to DUT HTTP GET

DUT response to ACS HTTP 401

ACS sends to DUT HTTP GET (Carry certification information)

DUT response to ACS 200 OK

Step 4. The configuration has been issued but does not take effect

1. Communicate with RD whether this configuration is supported
2. Check the contents of the messages to make sure whether the configuration takes effect or not

Step 5. Comparison test

1. Compare to different versions of the same model
2. Compared with competing products
3. Compare packages that are distributed throughout the configuration failure/success process

Note: Status=1 means the distribution of the configuration is successful